The challenge
Routine operations take your team away from project work.
Incidents, change requests, firmware updates, end-of-life hardware and audits: running a multi-site network is continuous work, and it pulls internal teams away from their projects.
What we deliver
Day-to-day operations in your ITSM, to agreed service levels.
Incident and request handling
Tickets handled in your ITSM tool and prioritised with an ITIL impact-and-urgency matrix.
Change management
Every change planned, risk-assessed and approved before execution.
Patch and firmware management
Security and network devices kept current through documented, repeatable procedures.
Lifecycle management
End-of-sale, end-of-life and end-of-support tracked per device, with replacements planned ahead.
Inventory and CMDB
Network devices inventoried and kept in sync with your CMDB, including automated discovery.
Access and privileged accounts
Administration of network access control and privileged access tooling.
Operational documentation
Runbooks, escalation guides and naming conventions kept up to date.
Service reporting
Regular service reviews based on real ticket data.
Network monitoring
Monitoring configured for network devices and links, so problems are seen before users report them.
Tools we work in
What you get
What the managed service delivers.
How we work
From handover to steady state.
Transition
Stabilise
Operate
Improve
Team extension
Need engineers inside your own team?
Our network and security engineers join your organisation as dedicated team members. They work in your tools, follow your processes and report to your line management, on-site or remotely.
You get experienced people without the hiring cycle, backed by the rest of the Xtreme IT team when a problem needs more than one pair of hands.
FAQ
Common questions
What hours do you cover?
Business hours in European time zones, with on-call support outside them. Coverage and response times are defined in your contract.
Do you use our tools or yours?
Yours. We work in your ITSM tools and follow your processes and approval flows.
Can you take over after one of our projects?
Managed services often start with the handover at the end of a project, so there is no knowledge gap.
Can we have engineers inside our own team instead?
We place dedicated engineers who work inside your team, tools and processes.
Want your team back on projects?
Tell us which parts of your estate you want us to run.